Terms & Conditions
Acceptance of Terms
Michelle Workman Home, a division of Michelle Workman Interiors (“Company” or “we” or “us” or “our”) operates an online shopping website at www.michelleworkman.com (the “Website”) that markets and sells home furnishings and related products (“Products”) to its customers (“you” or “your”), subject to the following Terms & Conditions (the “Terms”).
YOU AGREE THAT BY USING THIS WEBSITE (INCLUDING PURCHASING ANY PRODUCT ON THE WEBSITE) YOU ARE AT LEAST 18 YEARS OF AGE AND YOU ARE LEGALLY ABLE TO ENTER INTO A CONTRACT. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THIS WEBSITE AND DO NOT PURCHASE ANY PRODUCTS FROM THIS WEBSITE.
It is your responsibility to periodically review these Terms. Nevertheless, Company reserves the right, at any time, to change the Terms by publishing notice of such changes on the Website. Any use of the Website by you after Company’s publication of any such changes shall constitute your acceptance of these Terms, as modified.
During the checkout process, there is a checkbox clearly labeled “I have read and agree with the Terms & Conditions.” By checking this checkbox you are authorizing Company to charge the credit card supplied during the checkout process according to the Terms, including but not limited to the Return Policy, as defined below.
Return & Cancellation Policy
Returns will be accepted only within thirty (30) days of purchase date and for store credit or exchange only on all items except special or custom orders, sale items, and vintage or antique items.
Store credit and exchanges are allowed with receipt and original, intact packaging only. Please be certain to return your purchase in original exterior box, well packed and insured for the full amount. Additional packaging may be necessary. All credited returns or exchanges must be in original, unused condition. A restocking fee may apply to any order not received in good condition. Return shipping, payment for return shipping, and any subsequent damages from return shipping are the sole responsibility of the purchaser. Please call 310-355-8200 for a return authorization. Any items returned without a return authorization will be refused and ineligible for a store credit or exchange.
All special or custom orders, sale items, and vintage or antique items are considered non-refundable. Special or custom orders are defined as any product not normally stocked by Company. Cancellation of a special or custom order must be done within three (3) business days of confirmation of the order to avoid complete forfeiture of deposit or payment. NO CANCELLATIONS OF ANY KIND WILL BE ACCEPTED FOLLOWING THIS 3-DAY WAITING PERIOD. Company makes no implicit guarantee of delivery date or arrival times for special or custom order purchases. Some items may be out of stock and an extended period of time may be necessary for restocking. Some delays are due to manufacturing or delivery delays. We appreciate your understanding and will consistently do our best to assure speedy delivery of your special or custom order.
A refusal of shipment is billable for both the return and original shipping costs, as well as a fifteen percent (15%) restocking fee. Actual shipment cost is based upon freight billing incurred by Company. Store credits with Company are good for a period of 12 months from the date of issuance. Company reserves the right to cancel any order after it has been placed, for any reasons, but typically due to an unexpected change in availability.
Pricing & Payments
Company accepts on-line payments through its Website via Visa, MasterCard, Discover, American Express and PayPal. Company accepts off-line payments via bank wire transfers and money orders. In order to pay via bank wire transfer or money order, please contact us via the Contact page on the Website for payment instructions. For special order items, we will not be able to begin processing your order until your payment is received.
California residents will have 8.5% sales tax automatically added to their order. If we are not collecting your state’s sales tax, you are expected to comply with your state’s current laws regarding purchases over the Internet.
Occasionally there may be an error in pricing. We will attempt to correct these errors and apologize for the inconvenience in advance. Customers will be notified directly if there are errors in listing and we will not charge the client until direct approval is made of the updated price.
Vintage & Antique Items
All vintage and antique items purchased from Company is sold “AS IS” without any representations or warranties, express or implied, by Company or its consignor(s), if applicable, as to the merchantability, fitness for a particular purpose, or description of any property. Any condition statement is given as a courtesy to the client, is only an opinion and should not be treated as a statement of fact. Company shall have no responsibility for any error or omission. The buyer should assume all items are not free from wear and tear, imperfections or the effects of aging. If you require any additional photos or information in regards to a particular vintage or antique item, please contact us via the Contact page on the Website and mention the particular item and your request in the Comments section.
Shipping & Damage
Upon placement of your order, please check your confirmation email immediately to ensure the “ship to” address is correct. Should the address be incorrect, please contact us immediately. Once a package has been shipped, there will be a $15 redirect charge should the address need to be changed while in transit.
Shipping costs from Company will not be refunded or credited under any circumstances. All costs for return shipment are the responsibility of the customer, unless otherwise agreed to in writing by the Company in advance.
Damage claims on shipped items must be made within five (5) business days of package arrival. Please inspect your purchases immediately upon receipt as no claims can be made after five (5) business days.
All domestic orders are shipped FedEx Ground unless otherwise specified or agreed upon in writing between you and Company. Most “in-stock” orders are shipped within two (2) business days. Please contact us if you need to request that your shipment is expedited, noting however that you will be responsible for any additional shipping cost incurred due to expediting your delivery.
Certain over-sized items that are marked as To Be Quoted (“TBQ”) during the checkout process will be billed separately for shipping costs. Upon receipt of your order, we will obtain a shipping and handling quote for your TBQ item(s) that you purchased and contact you via email with one or more available shipping quotes. Upon receipt of your reply to our email with your selection and approval of the quoted shipping costs, we will charge the same credit card that you used for your purchase in the amount of the additional shipping costs, or we will request payment from you for those costs. Items with TBQ shipping costs will not be shipped to you until those shipping costs are paid in full to Company.
Customers also have the option of providing their own shipping accounts for use on TBQ items, if so desired. Please contact us to make shipping arrangements if so desired.
Please note that all insured orders will require a signature upon delivery.
International orders may take longer to process due to required bank authorization. Upon receipt of your international order, we will obtain a shipping and handling quote and request an approval from you before charges are made to your credit card for the shipping costs. Your international order will not be shipped to you until those shipping costs approved by you and paid in full to the Company. All customs and duties are the responsibility of the purchaser. Please check with your customs office for possible charges. We ship only by air due to tracking requirements and less possibility of damage. Air charges are typically based on dimensional weight, rather than physical weight, therefore all orders need to be ready for shipment before a freight quote can be provided.
Creating An Account
Links to Third Party Sites
The Website may contain links to other websites, which are completely independent of this Website and are provided to you only as a convenience. Company makes no representation or warranty as to the accuracy, completeness or authenticity of the information contained in, or the products or services provided or sold by, any such site. Your linking to any other websites is at your own risk and you acknowledge that you bear all risks associated with access to and use of any content, information, data, advertising, videos, products, services, or materials on or available through such websites, and your access to and use of such websites is subject to the terms and conditions of use applicable to such websites. You agree that the Company is not responsible for any loss or damage of any sort you may incur from dealing with such third party website(s).
Privacy and Information Disclosure
Termination of Account
You agree that Company, in its sole discretion, has the right (but not the obligation) to delete or deactivate your account, block your email or IP address, or otherwise terminate your access to or use of the Website immediately and without notice, for any reason, including, without limitation, if Company believes that you have acted inconsistently with the letter or spirit of the Terms. Further, you agree that Company shall not be liable to you or any third party for any termination of your access to the Website. Further, you agree not to attempt to use the Website after said termination.
The Terms and the relationship between you and Company shall be governed by the laws of the State of California without regard to any conflicts of laws principles. Further, you agree that any and all actions or proceedings arising in connection with your use of the Website, the Products and these Terms shall be exclusively arbitrated in the State of California. The aforementioned choice of venue is intended to be mandatory and not permissive in nature, thereby precluding the possibility of litigation between you and Company with respect to or arising out of these Terms in any jurisdiction other than that specified in this paragraph.
Effective Date: March 1, 2013