Upon placement of your order, please check your confirmation email immediately to insure the “ship to” address is correct. Should the address be incorrect, please contact us immediately. Once a package has been shipped, there will be a $15 redirect charge should the address need to be changed while in transit.
Shipping costs from Company will not be refunded or credited under any circumstances. All costs for return shipment are the responsibility of the customer, unless otherwise agreed to in writing by the Company in advance.
Damage claims on shipped items must be made within five (5) business days of package arrival. Please inspect your purchases immediately upon receipt as no claims can be made after five (5) business days.
All domestic orders are typically shipped via UPS Ground or USPS, unless otherwise specified or agreed upon in writing between you and Company. Most “in-stock” orders are shipped within two (2) business days. Please contact us if you need to request that your shipment is expedited, noting however that you will be responsible for any additional shipping cost incurred due to expediting your delivery.
Certain over-sized items that are marked as To Be Quoted (“TBQ”) during the checkout process will be billed separately for shipping costs. Upon receipt of your order, we will obtain a shipping and handling quote for your TBQ item(s) that you purchased and contact you via email with one or more available shipping quotes. Upon receipt of your reply to our email with your selection and approval of the quoted shipping costs, we will charge the same credit card that you used for your purchase in the amount of the additional shipping costs, or we will request payment from you for those costs. Items with TBQ shipping costs will not be shipped to you until those shipping costs are paid in full to Company.
Customers also have the option of providing their own shipping accounts for use on TBQ items, if so desired. Please contact us to make shipping arrangements if so desired.
Please note that all insured orders will require a signature upon delivery.
International orders may take longer to process due to required bank authorization. Upon receipt of your international order, we will obtain a shipping and handling quote and request an approval from you before charges are made to your credit card for the shipping costs. Your international order will not be shipped to you until those shipping costs approved by you and paid in full to the Company. All customs and duties are the responsibility of the purchaser. Please check with your customs office for possible charges. We ship only by air due to tracking requirements and less possibility of damage. Air charges are typically based on dimensional weight, rather than physical weight, therefore all orders need to be ready for shipment before a freight quote can be provided.